Contact us
To find out more about ProMIS and other Haptica products, contact us now at:
Haptica Inc., 101 Federal Street, Suite 1900, Boston, MA 02110
Tel: +1 617 342 7270; fax: +1 617 342 7080
Haptica Ltd., 93 Lower Baggot Street, Dublin 2, Ireland
Tel: +353 (0)1 676 7310; fax: +1 (0)1 676 7311
or email us on
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If you require any assistance with ProMIS™ contact Haptica using any of the following support options:
Email:
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Phone: +1 617 342 7270 if within the United States and Canada
Phone: +353 (0) 1 676 7310 if you are outside the United States and Canada
We promise to respond within 1 working day
If you have difficulty with our email system, it may be for the following reason.
In an effort to reduce the amount of spam delivered to our customers, as of June 18, 2004, our email server has enabled two spam prevention measures on our mail servers. It will now reject email from servers that do not have reverse DNS (rDNS) setup on their IP address or that are listed on a black list of dynamic IP addresses.
Most Internet Service Providers ISP and customers running their own name servers have this function turned on by default. If they don't, customers will receive a bounce back email stating that "reverse look up failed". This can impact both domestic and international customers. If a customer receives the bounce back message they should contact their ISP (or their company mail administrator) and request that reverse DNS be turned on. This is an industry standard and any reputable ISP should respond quickly.